Frequently Asked Questions

Everything you need to know about shopping with Ivy Shop.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your process.

How do I know which size to choose?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as fit can vary between styles.

Do you ship internationally?

Yes, Ivy Shop ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.

Are your materials sustainably sourced?

We are committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental impact.